Get the right support for your business
We’re proud of the support we provide
We’ve been a trusted supplier of business IT for over 40 years and have received hundreds of 5-star reviews on Trustpilot.
We’re ISO 27001 certified, compelling us to handle and store personal data securely, and we are partners with leading technology companies, like Apple, Microsoft and Google.
Our Gold and Platinum plans are available to our existing customers, so if you want to upgrade just get in touch with your account manager for further info.
Three tiers of bespoke support
We offer Silver, Gold, and Platinum support – this ensures we can provide for your business, no matter its size or needs.
| Silver | Gold | Platinum | |
|---|---|---|---|
| 3-year hardware warranty* If your machine is faulty, we offer a no cost ‘Collect and Return’ service whereby our courier will be sent the next day and return the equipment to us for repair. | check_circle | check_circle | check_circle |
| Loan device While your device is being repaired. | check_circle | check_circle | check_circle |
| Ticket-based helpdesk Unlimited UK remote technical support. Email support@hardsoft.co.uk Monday – Friday 9am – 5:30pm. | check_circle | check_circle | check_circle |
| Access to online support portal 24hr access to our online knowledge base and support portal. | check_circle | check_circle | check_circle |
| Support incident response SLA Technical Support Response time for incidents via our ticket system. | timer 1-hour | timer 1-hour | timer 30-mins |
| Apple Business Manager enrolment Manage your organisation’s devices, apps, and accounts. | check_circle | check_circle | check_circle |
| Windows Autopilot enrolment Manage your organisation’s devices, apps, and accounts. | – | check_circle | check_circle |
| Pre-configured devices Before we ship your new devices, we can pre-configure any software or enrol into your MDM solution before the users receives their new device. | – | check_circle | check_circle |
| MDM device management setup Help from our Solutions Team to setup your Mobile Device Management solution to automate one touch deployment. | – | check_circle | check_circle |
| Access to solutions mentors Our Solutions engineers can help answer your burning strategic or IT project questions. | – | check_circle | check_circle |
| Annual onsite visit Book a HardSoft engineer to attend 1 day onsite per year at your office. | – | check_circle | check_circle |
| Ongoing MDM support Ongoing support from our Solutions Team to setup and manage your Mobile Device Management solution – Shepherd or Intune. Included with MDM licenses. | – | – | check_circle |
| Boomerang (repurpose unused devices) Repurpose your existing devices for new starters, we can collect wipe and prevision the device before shipping to the new user directly. | – | – | check_circle |
| Flying Squirrel Backup Solutions Backup solution for Microsoft 365 and Google Workspace. | – | – | check_circle |
| Quarterly strategic security review One of our strategists will review your device security and provide advice. | – | – | check_circle |
| Quarterly activity reporting One of our strategists will analyse your ticket history and advise. | – | – | check_circle |
| Included for free with | Flexi Pure | Devices for Teams | Optional Upgrade |
| Price for non-HardSoft devices (Per month per device ex VAT) | £10 | £20 | From £30 |
Silver
Gold
Platinum
3-year hardware warranty*
Inclusive of all parts and labour. If your machine is faulty, we offer a no cost ‘Collect and Return’ service whereby our courier will be sent the next day and return the equipment to us for repair.
Loan device
While your device is being repaired.
Ticket-based helpdesk
Unlimited UK remote technical support. Email support@hardsoft.co.uk Monday – Friday 9am – 5:30pm.
Access to online support portal
24hr access to our online knowledge base and support portal.
1-hour
1-hour
30-mins
Support incident response SLA
Technical Support Response time for incidents via our ticket system.
Apple Business Manager enrolment
Manage your organisation’s devices, apps, and accounts.
Windows Autopilot enrolment
Manage your organisation’s devices, apps, and accounts.
Preconfigured devices
Before we ship your new devices, we can pre-configure any software or enrol into your MDM solution before the users receives their new device.
MDM device management setup
Help from our Solutions Team to setup your Mobile Device Management solution to automate one touch deployment.
Access to solutions mentors
Our Solutions engineers can help answer your burning strategic or IT project questions.
Annual onsite visit
Book a HardSoft engineer to attend 1 day onsite per year at your office.
Ongoing MDM support
Ongoing support from our Solutions Team to setup and manage your Mobile Device Management solution – Shepherd or Intune. Included with MDM licenses.
Boomerang (repurpose unused devices)
Repurpose your existing devices for new starters, we can collect wipe and prevision the device before shipping to the new user directly.
Flying Squirrel Backup Solutions
Backup solution for Microsoft 365 and Google Workspace.
Quarterly strategic security review
One of our strategists will review your device security and provide advice.
Quarterly activity reporting
One of our strategists will analyse your ticket history and advise.
Flexi
Pure
Devices for Teams
Optional Upgrade
Included free with
£10
£20
From £30
Price for non-HardSoft devices
(Per month per device, ex VAT)
*For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not included.
For full details of our Support Plans and SLA terms, please click here.
Over 800 five-star reviews
In our 40 years of business, we’ve gained hundreds of positive reviews on Trustpilot and have added many strings to our bow.
Supporting third-party tech
If you have computers that aren’t supplied by us, that’s not a problem – we can cover existing customers with our 360° Support with either Gold or Platinum support packages.
Our Support team
Get exclusive access to our Solutions engineers Gavin & Scott on our Gold and Platinum packages. They have been with us for over 30 years combined and they have a wealth of knowledge on security software, deployment, and technology.
